Network Support
Network Support Services
When the network is down, the whole office stops. Green Code Technologies provides responsive technical support for business networks, firewalls and servers, so problems are found and fixed quickly and the same faults do not keep coming back.
What support covers
| Service | Details |
|---|---|
| Troubleshooting | Slow connections, dropouts, Wi-Fi dead spots, VPN and internet faults |
| Remote support | Most configuration problems resolved remotely, without waiting for a visit |
| Configuration changes | New users, new VLANs, firewall rules, port changes and access point moves |
| Firmware and updates | Planned updates for switches, firewalls and access points to close security holes |
| Hardware replacement | Sourcing and configuring a replacement unit when equipment fails |
Why ongoing support pays off
- Less downtime. Someone who already knows your network fixes it faster.
- Up-to-date documentation. Configurations and diagrams kept current, not just in one person’s head.
- Fewer surprises. End-of-life equipment and expiring licences are flagged before they cause problems.
Equipment we support
We support networks built on common enterprise brands such as Cisco, Aruba, Juniper, Huawei, Fortinet and Ubiquiti, whether or not we supplied the equipment. If you need a replacement part, we can usually source it as part of the same job. See our networking hardware.
Network support FAQs
Do you support networks you did not install?
Yes. We start with a short review so we understand the set-up before anything goes wrong.
Can we have support for a single project only?
Yes. Support can be ad hoc or ongoing. Contact us to agree what suits you.
New network or a redesign? See our computer networking services.
