# Cancellation Policy

**Green Code Technologies Limited**
Website: https://greencodeuk.com
Support Email: [[email protected]](mailto:[email protected])
Registered Address: 4th Floor Office, 205 Regent Street, London, England, W1B 4HB

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## 1. Order Cancellation Before Shipment

Customers may cancel their order **only before the order has been shipped**.

To request a cancellation:

* Contact us immediately at [[email protected]](mailto:[email protected])
* Provide your order details for processing

If the order has not been dispatched, it will be cancelled and refunded where applicable.

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## 2. Order Cancellation After Shipment

Once an order has been shipped:

* Cancellation is not possible
* The order must follow the Return & Refund Policy if eligible

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## 3. Cancellation Fees

* There are generally **no cancellation fees**
* However, special-order or custom items may incur supplier or processing charges, which may be deducted if applicable

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## 4. Special-Order and Custom Products

* Special-order, custom, or non-stock items **cannot be cancelled once processing has started**
* These items are considered final once confirmed with suppliers

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## 5. Refunds for Cancellations

If a cancellation is approved before shipment:

* A full refund will be issued to the original payment method
* Refunds may take **7–14 business days** depending on the payment provider

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## 6. Contact for Cancellations

All cancellation requests must be sent to:
**[[email protected]](mailto:[email protected])**

Include:

* Order number
* Full name
* Reason for cancellation (optional)

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## 7. Policy Updates

Green Code Technologies Limited reserves the right to update or modify this policy at any time without prior notice.