# Return & Refund Policy

**Green Code Technologies Limited**
Website: https://greencodeuk.com
Support Email: [[email protected]](mailto:[email protected])
Registered Address: 4th Floor Office, 205 Regent Street, London, England, W1B 4HB

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## 1. Overview

This Return & Refund Policy applies to all purchases made through Green Code Technologies Limited. By placing an order, customers agree to the terms outlined below.

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## 2. Return Eligibility

Customers may request a return within **7 days (1 week)** of receiving their order.

To be eligible for a return:

* Items must be reported within the return window
* Items must be in original condition
* Items must not fall under non-returnable categories listed below

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## 3. Non-Returnable Items

The following items are strictly **non-returnable**:

* Opened products (strictly not accepted once opened)
* Software licenses, subscriptions, or digital products
* Special-order, custom, or non-stock items
* Any item not in original condition or packaging

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## 4. Return Process

To initiate a return, customers must contact our support team at:
**[[email protected]](mailto:[email protected])**

Once approved, return instructions will be provided.

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## 5. Return Shipping

* Return shipping costs are the responsibility of the customer
* If the item is defective, damaged, or incorrectly supplied, Green Code Technologies Limited will cover return shipping costs

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## 6. Refund Policy

Once the returned item is received and inspected:

* Approved refunds will be processed within **7–14 business days**
* Refunds will be issued to the original payment method
* Shipping costs are non-refundable unless the return is due to our error

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## 7. Order Cancellations

* Orders may be cancelled **before shipment only**
* Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible

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## 8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

* You are eligible for a replacement or refund
* Please contact us immediately at [[email protected]](mailto:[email protected])

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## 9. Contact Information

For all return and refund inquiries:
**Email:** [[email protected]](mailto:[email protected])
**Address:** 4th Floor Office, 205 Regent Street, London, England, W1B 4HB